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Privacy Policy

Last updated: 2nd October 2026

​Kanela HMU follows the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

1. About us

Kanela Hair and Makeup (ABN: 70 986 409 327) is a Bridal Hair and Makeup business based in Sydney. "We", "us" and "our" in this policy mean Kanela HMU. Our contact details are in section 11.

2. The information we collect

We only ask for what we need to look after you and your bridal party:

  • Contact details: your name, phone number, email address and Instagram handle

  • Wedding details: your date, venue, getting-ready address, timings and the services you need

  • Bridal party details: names and services for each person, sometimes shared by the bride or planner

  • Photos: inspiration images you send us, and photos taken at your trial or on the day

  • Skin and allergy details: anything you choose to tell us so we can pick safe products

  • Payment records: invoices, deposits and amounts paid — Stripe handles your card details, so we never see them

  • Messages: enquiries, emails, DMs, reviews and feedback

  • Website data: pages visited and your device and browser type, collected by Wix through cookies (see section 7)

Skin conditions and allergies count as sensitive information under the Privacy Act. We only collect them with your consent, and only use them to keep you safe and comfortable.

3. How we collect it

Most information comes straight from you: through the forms on our Wix website, by email or social media, at your trial, or when you pay. If a bride or planner gives us your details as a member of the bridal party, you're welcome to contact us to check or update them.

You can ask general questions without giving your full name. To confirm a booking, we'll need your real name and contact details.

4. Why we use it

We use your information to:

  • answer your enquiry and prepare your quote

  • confirm, schedule and deliver your trial, wedding-day services, or in studio appointments

  • choose products that suit your skin

  • send invoices, take payments and keep business and tax records

  • improve our services and website

  • send you news and offers, only if you've said yes

We won't use your information for an unrelated purpose without your consent, unless the law requires or allows it.

5. Who we share it with

We never sell or rent your information. We only share it with the people and services that help us deliver your booking:

  • Kanela's team: Kanela and any assistants working on your wedding day

  • Your planner: if you've asked us to coordinate with them

  • Wix (Wix.com Ltd): hosts our website and stores what you enter in our forms, bookings and messages — see www.wix.com/about/privacy

  • Stripe (Stripe Payments Australia Pty Ltd): processes card payments; your card details go straight to Stripe, which may also use payment information to prevent fraud and meet its own legal obligations — see stripe.com/au/privacy

  • Google (Google LLC): provides our business email and Google Drive, where we keep client files such as booking details and inspiration photos — see policies.google.com/privacy

  • Canva (Canva Pty Ltd): where we store client files and create documents such as quotes, timelines and mood boards — see www.canva.com/policies/privacy-policy

  • Authorities: only when the law requires it

Stripe screens payments automatically for fraud, so a payment may occasionally be declined. If that happens, get in touch and we'll help you pay another way.

6. Photos and social media

We love sharing our work, but your photos are yours. We'll always ask before posting any photo or video where you can be identified, or tagging you on Instagram. If you change your mind later, just ask and we'll take it down as soon as we can.

7. Wix, Stripe, cookies and overseas storage

Wix and Stripe store data on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information in line with the APPs, and all of them use recognised international data-protection safeguards.

Our Wix website uses cookies — small files saved in your browser. Essential cookies keep the site working. Analytics and marketing cookies only run if you accept them in our cookie banner, and you can change your choice at any time or block cookies in your browser settings.

8. Keeping it safe

Your information is kept in our password-protected Wix account and other secure systems, and only Kanela can see it. Card payments are protected by Stripe, which is certified to PCI DSS Level 1, the highest payment-security standard.

We keep information only as long as we need it for your booking or to meet legal and tax obligations — generally five years for financial records. After that, we securely delete or de-identify it.

If a data breach is likely to cause you serious harm, we'll tell you promptly and explain what to do next.

9. Marketing emails

We only send marketing emails if you've opted in. Every email has an unsubscribe link, or you can simply reply and ask us to stop.

10. Seeing or correcting your information

You can ask to see the information we hold about you, or ask us to fix anything that's wrong. It's free, and we'll respond within 30 days. If we ever can't give you access, we'll explain why.

11. Questions and complaints

We'd love the chance to put things right, so please contact us first:

Kanela HMU
Email: info@kanelahmu.com
Phone: +61 450 325 197
Website: www.kanelahmu.com

We'll acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

12. Updates to this policy

We may update this policy from time to time. The latest version will always be on our website, with its "last updated" date.

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